We went as a group of 12 The environment is good and incredibly realistic and conveys an empty house with loads of nooks and cranny's. The staff were amazing. My daughter (9) was afraid to get involved at first. The lady supervisor was brilliant and tried to involve her by getting her to press the button for the smoke machine. she kept encouraging her and eventually for the last session my daughter was confident enough to get fully involved and her fear had gone. This means that next time she will not be afraid. I felt this lady (sorry i didnt get her name) went above and beyond her duty and i would fully recommend this venue. .